Terms and conditions and privacy policy

This website is the property of Levelto VOF

Contact details:
Registered office address: Sint-Bernadettestraat 13A, 9040 Gent, België

Phone number: /
E-mail: info@level-2.be
Company registration number: BTW BE 0776.638.913
RPR Gent

By accessing and using the website, you expressly agree to the following terms and conditions.

Intellectual property rights

The contents of this site, including trademarks, logos, drawings, data, product or company names, texts, images, etc. are protected by intellectual rights and belong to Levelto VOF or entitled third parties.

Sales Agreement

The sales contract is concluded between Levelto vof and the adult customer (the “customer”), at the moment you place an order on our web shop Level-2.be and you receive an e-mail confirming your order. Every person who places an order with Levelto vof, agrees to these terms of sale.

The electronic evidence (for example : e-mail, backups, …) is accepted by all parties involved within the framework of sales agreements and relationships.

Right of withdrawal – Return

The consumer has the right to inform Levelto vof that he renounces the purchase, without payment of a penalty and without giving a reason within 14 calendar days from the day following the delivery of the product. The consumer then returns the goods in their original packaging at their own risk and expense. Excludes personalized products and Level-2 WAX.

Items that do not meet your requirements or are damaged upon arrival may be returned to Levelto vof, Sint-Bernadettestraat 13A, 9040 Ghent under the following conditions:

  • You first contact us via email at info@level-2.be with to let us know that you want to return something and the reason why you want to return your ordered products.
  • The item must be returned in unaltered condition (unused and in original undamaged packaging) within 14 calendar days from the day following delivery.
  • Shipping costs are the responsibility of the buyer.
  • As soon as we receive the items back in our possession in their original condition, we will refund you the amount due (excluding shipping costs and recalculated discounts) within 14 days in the same way you paid.

We reserve the right to refuse return shipments when it is suspected that the items have already been used or when damage is suspected, made by fault other than Levelto vof or the supplier of the item.

We check our items before shipping them and ensure proper packaging, the customer agrees to check the order upon delivery. Never accept packages that are obviously damaged in transit and check your shipment immediately upon receipt! We check every shipment before it goes out the door. If you do find damage to the items you ordered, we ask that you notify us immediately. If possible, we also ask that you email us a photo of the damaged item. Never discard postal packaging before you have determined that your shipment is in good condition.

Prices and product information

All prices stated are always expressed in euros (€), including VAT and excluding shipping costs. An order is always subject to the price and promotion listed at the time of ordering. Levelto vof reserves the right to change and correct product prices and product information. If a short time later a product already purchased is found to be discounted, no refund of the price difference can be claimed. The statement of price refers only to the items as it is described verbatim.

Despite the fact that the website is compiled with the utmost care, it is still possible that the information offered is incomplete or not up-to-date. Levelto vof is only bound by a best-efforts obligation with regard to the correctness, up-to-dateness, or completeness of the information provided. Levelto vof shall in no case be liable in case of material errors, typesetting or printing errors.

The accompanying photo is for decorative purposes and may include items not included in the price. Information about the items (e.g. sizes and materials), is always indicative information and color shades in the photo may vary slightly from real colors. If you have specific questions about, for example, sizes, color, availability, delivery time or delivery method, please contact us at info@level-2.be

Ordering online

By placing an order with Level-2.be, (Levelto vof) the customer indicates his or her agreement with the sales, delivery and payment terms and conditions. After you submit your order, you will receive an automatically generated email confirming your order. If there is an error in our inventory system and an item is no longer in stock, you will be notified no later than the next business day.

The delivered items shall remain the exclusive property of Levelto vof until complete payment by the customer. However, the risk due to loss or damage shall pass to the customer as of delivery. Any visible damage and/or qualitative deficiency of an item or other shortcoming in delivery must be reported immediately, under penalty of forfeiture of any right.

All agreements between Levelto vof and the customer shall be governed by Belgian law. The Belgian courts have exclusive jurisdiction.


When you place an order with Levelto vof, you will be sent an order confirmation by email (if you do not receive an email within half an hour, please contact us at info@level-2.be).

Payment options are:

  • By bank transfer
  • Mollie: credit card, kbc, ideal, payconic, visa, mastercard, mobile pay, …

Delivery and Shipping

We reserve the right to adjust our shipping rates as needed. Shipping costs are always clearly stated on your order confirmation and on your invoice.

There is no shipping charge for pickup in our studio (by appointment).

To Belgium

  • Within a maximum of 14 days after receiving payment, we will ship your package. 1-2 business days later, the package will be offered by the letter carrier
  • Shipping to Belgium is free for orders over €200. Under €200, you pay €5.95.

To the Netherlands, France, Germany

  • Upon receipt of payment, we will prepare your parcel, within 14 days of receipt of payment, we will ship your parcel.
  • Shipping to the Netherlands, France and Germany costs €8.95.

Limitation of liability

The information on the website is of a general nature. The information is not tailored to personal or specific circumstances, and therefore cannot be considered personal, professional or legal advice to the user.
Levelto VOF makes great efforts so that the information made available is complete, correct, accurate and up-to-date. Despite these efforts, inaccuracies may occur in the information made available. If the information provided contains inaccuracies or if certain information on or via the site is unavailable, Levelto VOF shall make the greatest possible effort to rectify this as soon as possible.
Levelto VOF cannot, however, be held liable for direct or indirect damage arising from the use of the information on this site.
Should you find any inaccuracies in the information made available through the site, please contact the site administrator.

The content of the site (including links) may be adapted, modified or supplemented at any time without notice or notification. Levelto VOF does not guarantee the proper functioning of the website and cannot be held liable in any way for malfunctioning or temporary (un)availability of the website or for any form of damage, direct or indirect, which would result from access to or use of the website.
Levelto VOF shall in no event be liable to anyone, directly or indirectly, specifically or otherwise, for any damage due to the use of this site or any other, particularly as a result of links or hyperlinks, including, without limitation, all losses, work interruptions, damage to programmes or other data on the computer system, equipment, software or other of the user.

The website may contain hyperlinks to third-party websites or pages, or refer to them indirectly. The posting of links to these websites or pages in no way implies an implicit approval of their content.
Levelto VOF expressly declares that it has no control over the content or other features of these websites and cannot in any case be held liable for their content or features or for any other form of damage resulting from their use.

Applicable law and competent courts.

Belgian law applies to this site. In the event of a dispute, only the courts of the Kortrijk district have jurisdiction.

Privacy policy

Levelto VOF values your privacy.

In case the website user is asked for personal information:

The controller, Levelto VOF – Sint-Bernadettestraat 13A, 9040 Ghent, Belgium respects the Belgian law of 8 December 1992 on the protection of privacy in the processing of personal data.

The personal data you provide will be used for the following purposes: our customer management, order processing, sending newsletters, to keep you informed of our activities and advertising or marketing purposes.

You have a legal right to access and possibly correct your personal data. Subject to proof of identity (copy of identity card), you can obtain the written communication of your personal data free of charge via a written, dated and signed request to Levelto VOF – Sint-Bernadettestraat 13A, 9040 Gent, Belgium – info@level-2.be. If necessary, you can also ask to correct the data that would be incorrect, incomplete or not pertinent.

In case of use of data for direct marketing: You can oppose the use of your data for direct marketing free of charge. To this end, You can always contact Levelto VOF – Sint-Bernadettestraat 13A, 9040 Ghent, Belgium – info@level-2.be.

Your personal data will not be passed on to third parties.

Levelto VOF may collect anonymous or aggregated data of a non-personal nature, such as browser type or IP address, the operating system you use or the domain name of the website through which you arrived at the Level-2 website, or through which you leave it. This allows us to permanently optimise the Level 2 website for users.

Use of “cookies”

During a visit to the site, ‘cookies’ may be placed on your computer’s hard drive. A cookie is a text file placed by a website’s server in your computer’s browser or on your mobile device when you consult a website. Cookies cannot be used to identify individuals, a cookie can only identify a machine.

This website uses ‘First party cookies’ (= technical cookies that are used by the site visited itself and whose purpose is to make the site function optimally, for example: settings made by the user during previous visits to the site, or: a pre-completed form with data that the user has done during previous visits) and ‘Third Party cookies’ (= cookies that do not originate from the website itself, but rather from third parties, for example a marketing or advertising plug-in present. For example, cookies from Facebook or Google Analytics. Such cookies require the site visitor’s prior consent – this can be done via a bar at the bottom or top of the website, referring to this policy, which however does not prevent further browsing on the website).

You can set your internet browser to not accept cookies, to alert you when a cookie is installed or to delete cookies from your hard drive afterwards. You can do this through your browser’s settings (via the help function). Keep in mind that certain graphics may not appear correctly, or that you will not be able to use certain applications.

Houd er rekening mee dat bepaalde afbeeldingen mogelijk niet correct worden weergegeven, of dat u bepaalde toepassingen niet kunt gebruiken.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses “cookies” (text files placed on Your computer) to help the website analyse how users use the site. The information generated by the cookie about Your use of the website (including Your IP address) is transferred to and stored by Google on servers in the United States. Google uses this information to track how you use the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may provide this information to third parties if Google is legally required to do so, or to the extent that these third parties process the information on Google’s behalf. Google will not combine Your IP address with other data held by Google. You can refuse the use of cookies by selecting the appropriate settings in Your browser. However, please note that in that case you may not be able to use all the features of this website. By using this website, you consent to the processing of the information by Google in the manner and for the purposes described above.