Refund and return policy
Right of withdrawal – Return
The consumer has the right to inform Levelto vof that he renounces the purchase, without payment of a penalty and without giving a reason within 14 calendar days from the day following the delivery of the product. The consumer then returns the goods in their original packaging at their own risk and expense. Excludes personalized products and Level-2 WAX.
Items that do not meet your requirements or are damaged upon arrival may be returned to Levelto vof, Sint-Bernadettestraat 13A, 9040 Ghent under the following conditions:
- You first contact us via email at info@level-2.be with to let us know that you want to return something and the reason why you want to return your ordered products.
- The item must be returned in unaltered condition (unused and in original undamaged packaging) within 14 calendar days from the day following delivery.
- Shipping costs are the responsibility of the buyer.
- As soon as we receive the items back in our possession in their original condition, we will refund you the amount due (excluding shipping costs and recalculated discounts) within 14 days in the same way you paid.
We reserve the right to refuse return shipments when it is suspected that the items have already been used or when damage is suspected, made by fault other than Levelto vof or the supplier of the item.
We check our items before shipping them and ensure proper packaging, the customer agrees to check the order upon delivery. Never accept packages that are obviously damaged in transit and check your shipment immediately upon receipt! We check every shipment before it goes out the door. If you do find damage to the items you ordered, we ask that you notify us immediately. If possible, we also ask that you email us a photo of the damaged item. Never discard postal packaging before you have determined that your shipment is in good condition.
Items that cannot be returned
The following type of items cannot be returned: Perishable goods or products with limited shelf life such as: Level-2 WAX
